OK Play Terms & Conditions – What You Need to Know Before Using the Platform

These terms and conditions apply to all services offered under the OK Play platform. OK Play is an internationally licensed online betting and casino platform operating under a Curaçao Gaming License, accessible via the okplay.fyi website and its associated mobile applications.

These terms may be updated from time to time. Any changes will be communicated via your registered email or through an in-platform notification. Continued use of the platform after any update constitutes acceptance of the revised terms.

OK Play is strictly for individuals aged 18 and above. Account registration by minors is completely prohibited and any such account will be closed immediately.

Each individual may only register one account on OK Play. Multiple accounts under the same name or from the same device are strictly prohibited and may result in account termination.

All information provided at registration must be truthful, accurate, and complete. Opening an account with false information is a violation of these terms and may result in account suspension and forfeiture of any balance.

• Keeping your account password confidential is solely your responsibility.
• Accessing or attempting to access another user's account is strictly prohibited.
• Accounts must not be shared with or used by any third party.
• Any suspicious activity must be reported to OK Play support immediately.

As a responsible platform, OK Play verifies the identity of every user. KYC (Know Your Customer) verification is mandatory before any withdrawal can be processed.

For KYC, you must submit one of the following government-issued ID documents:

• National ID Card (NID)
• Passport
• Birth Registration Certificate (where applicable)

Verification is typically completed within 24–48 hours of document submission. Withdrawals are on hold during this period, but gameplay continues as normal. OK Play may request additional documents if required.

OK Play supports multiple payment methods for deposits, including bKash, Nagad, Rocket, and BRAC Bank transfer. OK Play does not charge any fees on deposits.

Deposits from third-party accounts or banks are not accepted. All deposits must come from a payment account or bank registered in the user's own name. Violations of this policy will result in the deposit being returned and the account being placed under review.

KYC verification must be completed before making a withdrawal on OK Play. For verified accounts, withdrawals are typically processed within 15 minutes to 3 hours. OK Play does not charge any withdrawal fees.

Please keep the following in mind when making a withdrawal:

• The withdrawal account must be registered in the user's own name.
• Winnings derived from bonuses are subject to wagering requirements.
• Daily withdrawal limits vary depending on the payment method and account level.
• OK Play may temporarily hold withdrawals in the event of suspicious transactions.

Before placing any bet on OK Play, you should carefully read the rules for each market. Rules for Sports Betting, live betting, and casino games may differ.

• Odds Change: Odds may change before a bet is confirmed. The odds displayed at the moment of placing your bet are final.
• Match cancelled: If a match or event is cancelled, the stake will be refunded to your account balance.
• Technical Error: OK Play reserves the right to void any bet placed at incorrect odds due to a system error.
• Maximum Payout: Each market has a maximum payout limit, which is determined by the user's account level.
• Bet Editing: Bets cannot be edited once confirmed, though the Cash Out feature may be available.

OK Play reserves the right to review any bet where a suspicious betting pattern is detected. Bets found to be connected to match-fixing or result manipulation will be voided.

Each OK Play bonus and promotion comes with its own terms. Please read the relevant terms and conditions before accepting any bonus.

The following general rules apply to all bonuses:

• Wagering Requirement: A specified amount must be wagered before bonus funds can be withdrawn. This is typically 10–30 times the bonus amount.
• Validity: Every bonus has a fixed validity period. Any unused bonus will be cancelled once it expires.
• One bonus at a time: Multiple bonuses cannot be combined unless explicitly stated.
• Eligibility Requirements: Bets placed on certain games or markets may not count toward wagering requirements.

OK Play reserves the right to modify or cancel any promotion at any time. For bonuses already accepted, the terms in effect at the time of acceptance will continue to apply.

OK Play is committed to maintaining a fair and safe gaming environment. The following activities are strictly prohibited:

• Creating multiple accounts to abuse bonuses
• Operating an account under another person's identity
• Automated betting using software or bots
• Involvement in match-fixing or result manipulation
• Payments using a third-party card or account
• Any activity related to money laundering or illegal financial transactions
• Exploiting system vulnerabilities to gain an unfair advantage

Once such activity is detected, the account will be suspended immediately and all balances may be forfeited. Relevant authorities may be notified if necessary.

Users may close their account at any time by contacting support. Any verified balance should be withdrawn before the account is closed.

OK Play reserves the right to temporarily suspend or permanently close an account under the following circumstances:

• Upon evidence of a Terms & Conditions violation
• In cases of fraud or suspicious activity
• If false information is detected during KYC verification
• In relation to your self-exclusion request under Responsible Gaming

If an account is closed due to a policy violation, any bonus balance may be forfeited. The return of verified personal deposits will be determined on a case-by-case basis following an investigation.

If you have a concern or complaint, please contact the OK Play support team first. We aim to resolve most issues within 48 hours.

If a dispute cannot be resolved through the support team, a complaint may be filed with the licensing authority, the Curaçao Gaming Commission. The laws of Curaçao govern the interpretation and enforcement of these Terms & Conditions.

Contact: [email protected] — Our support team responds in Bengali, 24 hours a day, 7 days a week.